We want you to have a satisfying shopping experience at mathewsstylegroup.com. If an item you receive has a quality issue, or if you need to request a return or exchange for other reasons, please review the following policy and follow the outlined process to submit your request.

1. Return Request Period
   You may submit a return request within 30 days of the date your item is delivered. Please provide your order number and relevant product details when submitting your request. If an item has a quality issue, is incorrect, or was damaged during transit, please contact us as soon as possible and provide the necessary photographs so that we can verify and address the issue.
2. Return Conditions
   Items returned should, as much as possible, be in their original condition and include their original packaging and all accessories. For items that have been used, damaged, are missing accessories, or are otherwise rendered unsalable due to customer actions, we will evaluate whether to accept the return on a case-by-case basis, subject to applicable laws.
3. Exchange Policy
   If you receive an item that has a quality issue, does not match your order, or was damaged during transit, please contact us to request an exchange. Exchanges are subject to product availability and specific circumstances. If a suitable replacement is unavailable, we will work with you to find another reasonable solution.
4. Return Shipping Costs

• Quality Issues: If it is verified that an item has a quality issue, is incorrect, or was damaged during transit, we will cover the reasonable costs of return shipping.
• Personal Reasons: If a return is requested due to personal preference or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs.
• Special Circumstances: In cases where applicable law or a separate agreement between the parties dictates otherwise, those terms shall apply.

5. Refund Processing
   Once your return request is approved, please follow the instructions provided by our customer service team to return the item. After we receive the returned item and complete our inspection, we will initiate a refund within 5–10 business days. Refunds are typically issued to the original payment method; the actual time it takes for the funds to appear in your account depends on the processing speed of your bank or payment provider.
   If your order included shipping fees, taxes, or other charges, the refund amount will be determined based on the specifics of your order and our applicable policies.

6. Exclusions and Special Circumstances
   Issues arising from improper use, accidental damage, or unauthorized modifications by the customer may not be eligible for processing under our standard return and exchange procedure. However, this policy does not limit any statutory rights that customers may have under applicable law.
7. How to Request a Return or Exchange
   Please contact us using the methods below, providing your order number, the reason for your request, and relevant photographs (if applicable). Please wait to receive return instructions before sending any items back, so that we may verify and process your request promptly.
   Company: Mathews Style Group LLC
   Address: 6794 KEYSTONE DR, MEMPHIS, TN 38115
   Email:
   [email protected]
   [email protected]